FAQs
What is Junior Fashion Outlet? Are your products authentic designer pieces?
Junior Fashion Outlet is an independent retailer. All items are sourced from legitimate European fashion distributors or directly from luxury designer brands and are authentic. Most items are from previous season collections, therefore they are with an outlet discount.
Why are your prices lower than typical retail prices?
Our collections mainly feature items from previous-season designer collections and outlet inventories. Because these products are no longer part of the current retail season, they are often offered at reduced prices.
The original retail price reflects the price set by the designer brand or authorised retailers during the original season.
Are all items quality checked?
All our items are authentic luxury designer pieces. We ensure that all items are carefully inspected before dispatch to confirm they are in excellent condition.
Can I return my purchase?
Yes you can! If you are not fully happy with any product from your order you may return it to us within 14 days from delivery. You may choose to receive a refund to your original payment method or store credit. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly delivered. Refunds are processed within 3 business days after we have received and verified the returned item. The time it takes for the funds to appear in your account depends on your payment provider. See full Return policy at the Delivery and Returns page.
How can I exchange an item?
If you are keen to exchange the item for another one, we kindly ask you to contact us with your request. We are not able to hold items and cannot guarantee their availability prior to receiving your return. You can always contact us by email hello@juniorfashionoutlet.com for additional explanations.
What happens if I receive damaged or faulty goods?
We take every precaution to ensure that all items are quality checked before we dispatch them. However, if an item is damaged or faulty, we will ask you to send us a picture of the damage via email at hello@juniorfashionoutlet.com After reviewing the issue, we will provide instructions for return and offer a full refund, exchange or store credit where applicable.
Do you do gift wrapping?
Yes! You can ask for gift wrapping. This comes with no additional cost. Please inform us of your preference in advance so we can handle the product with special attention.
How long will it take until my order arrives and what will it cost?
Estonia, Latvia, Lithuania:
Express delivery 1-3 business days: 12€
Standard delivery 3-7 business days: 6€
Finland, Sweden, Denmark, Hungary, Poland:
Express delivery 2-5 business days: 20€
Standard delivery 4-7 business days: 10€
Austria, Belgium, Czechia, Germany, Italy, Luxembourg, Netherlands, Slovakia, Slovenia, Spain:
Express delivery 3-5 business days: 26€
Standard delivery 5-10 business days: 16€
Andorra, Greece, Bulgaria, Croatia, France, Ireland, Malta, Moldova, Monaco, Portugal, Romania, United Kingdom:
Express delivery 3-7 business days: 26€
Standard delivery 5-10 business days: 22€
Rest of Europe and world
Please contact hello@juniorfashionoutlet.com for world-wide delivery options.
If you place an order before 2PM (GMT +1), we will process the order the same day.
How to track my order?
Once your order has been dispatched you will receive an email with tracking details. This email includes a tracking number, which you can use to track your parcel with our delivery partner at any time.
For full delivery terms, please see our Delivery Policy.
PAYMENTS
We accept secure online payments via Visa and Mastercard debit and credit cards. All payments are processed through encrypted and secure payment gateways via Shopify.
Is it safe to order online?
Yes, it is safe to order online from Junior Fashion Outlet. We ensure that all items are carefully inspected before dispatch to confirm they are in excellent condition and payment and personal information will always be kept private and secure. We will never see or store your credit card number on our website. All payment cards are processed by our trusted partners (we use Shopify as payment partner) and not directly by us.
My card was declined. Why?
If your credit card has been declined, check that you have provided all of the correct information.
If the problem persists, here are the most common reasons why a card might be declined: There are not enough funds to cover the transaction; Your bank is refusing the transaction due to security checks; The name and address is not matching the information that the bank has.
Please contact your bank or credit card provider to see why your card was declined. Once the problem has been resolved, we can help you complete the transaction.
CUSTOMS & TAXES
Do I need to pay Customs or Taxes?
For EU countries we will automatically pay any customs duties or taxes, so your parcel will be delivered to you without any additional charges or delay. The amount you pay at checkout is the final amount for your order.
For all other countries, once your parcel arrives in your country it may be liable to Customs Duty and Tax. If this is the case, your parcel will be held at your local Customs office until this duty or tax has been paid. If charges are not paid, your parcel may be destroyed or returned to us. Unfortunately, as we do not have control over these charges. If customs charges are refused and the parcel is returned to us, any return shipping costs or customs handling fees charged to us may be deducted from the refund amount.
PRODUCTS
How do I know which products are in stock?
All items that are featured on our online store are in stock unless the sizes are crossed out. If you have any doubts, please email us hello@juniorfashionoutlet.com
An item that I have bought recently has just been marked as a discount piece on your site. I paid full price just recently, can you refund me the difference?
We apologise, but we are unable to refund the difference if an item goes down in price after you have made a purchase. To ensure you always get the best deals, we recommend subscribing to our newsletter where we regularly announce upcoming sales.
COMPANY DETAILS
Who operates Junior Fashion Outlet?
Junior Fashion Outlet OÜ, VAT EE102964264, is registered in Tallinn, Estonia (EU). For full company details, please see our Company Information page.
How to contact Junior Fashion Outlet?
Contact Email: hello@juniorfashionoutlet.com
Customer support is available via email. We aim to respond to all customer inquiries within 1–2 business days.
Is Junior Fashion Outlet affiliated with the brands you sell?
Junior Fashion Outlet is an independent retailer. We are not affiliated with, endorsed by, or officially connected with the designer brands featured on our website. All trademarks and brand names belong to their respective owners.
