Pre-loved Designer Fashion

DELIVERY AND TRACKING

Delivery Costs & Times

Estonia, Latvia, Lithuania

Express delivery 1-3 business days: 12€
Standard delivery 3-7 business days: 6€

Finland, Sweden, Denmark, Hungary, Poland

Express delivery 2-5 business days: 20€
Standard delivery 4-7 business days: 10€

Austria, Belgium, Czechia, Germany, Italy, Luxembourg, Netherlands, Slovakia, Slovenia, Spain

Express delivery 3-5 business days: 26€
Standard delivery 5-10 business days: 16€

Andorra, Greece, Bulgaria, Croatia, France, Ireland, Malta, Moldova, Monaco, Portugal, Romania, United Kingdom

Express delivery 3-7 business days: 26€
Standard delivery 5-10 business days: 22€

Rest of Europe and world
Please contact hello@juniorfashionoutlet.com for world-wide delivery options.

If you place an order before 2PM (GMT +1), we will process the order the same day.
All our parcels are sent from our warehouse in the European Union, in Estonia.

Tracking Information

Once your order has been dispatched you will receive an email with tracking details. This email includes a tracking number, which you can use to track your parcel with our delivery partner at any time.

We will send you tracking information as soon as your order has been dispatched. If your package is delayed, please double check the latest tracking information in case it has been held or already delivered. If you are unable to locate your parcel, please contact us within 10 days from estimated delivery.

Customs and Duties

For orders shipped outside the European Union (including the United Kingdom), customs duties or import taxes may apply depending on local regulations. These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.

PAYMENT METHODS

We accept: Credit / Debit Card, Visa, Master Card

We accept secure online payments via Visa and Mastercard debit and credit cards. All payments are processed through encrypted and secure payment gateways via Shopify.

RETURN POLICY

If you are not fully happy with any product from your order you may return it to us within 14 days from delivery. You may choose to receive a refund to your original payment method or store credit. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly delivered. Please note your return must be delivered to us within this time period, returns received beyond these periods will not be accepted unless agreed otherwise, or in the case of faulty items. Refunds are processed within 3 business days after we have received and verified the returned item. The time it takes for the funds to appear in your account depends on your payment provider.

Conditions for Return and Refund

Returned products must be in brand new condition with original packaging, tags and labels still attached. Original shoe boxes and other containers that products are sold in are considered part of the product and must also be returned in undamaged and unused condition. Items returned without their branded packaging unfortunately cannot be accepted.
We cannot accept products that have been damaged, altered or washed incorrectly so we kindly ask you to check washing instructions on all garments before handling. When trying items on, make sure they do not come in contact with perfumes, creams or other chemicals, and be sure to try shoes on a soft clean surface inside the house. Refunds are processed within 3 business days after we have received and verified the returned item. The time it takes for the funds to appear in your account depends on your payment provider.

Exchange

If you are keen to exchange the item for another one, we kindly ask you to contact us and to place a new order for any items you wish to exchange for and request a refund for your return, as the items you want may sell out in the time it takes for us to receive your return. We are not able to hold items and cannot guarantee their availability prior to receiving your return.

Exclusions

We do not accept the return or refund of following items:
- Swimwear and underwear
- Socks

Product did not arrive / Refund

If a product has not arrived due to the mistake of the courier or another unseen error, please inform us as soon as possible. We will contact the courier to understand the issue. The undelivered product will be compensated to the customer with a credit note or with a refund. The customer has 3 months to claim the credit or ask for refund.